More Technical Difficulties

Or another round of “Damn Computer!” Seems that Trend Micro updates surpassed the DSL modem software. Several cable swaps, resets, reboots, etc. followed days later by a phone call to Bellsouth. That resulted in roughly an hour of listening to someone in India reading a checklist and demanding that I perform all those steps once again as I might have skipped a step somewhere. Finally in safe mode we were able to “talk” to the modem and while the Indian techie joyfully declared that Trend Micro held responsibility for my problem I happened to note that the modem software version was several numerals behind the current version. I thanked her for the 800 number to Trend Micro, anything to get her off the phone, and promptly downloaded the new driver. A royal pain this technology stuff. Now if I can get my work laptop to “see” my wireless connection and figure out the source of all the ghost email popping up on my Blackberry I’ll be in good shape.